General Data Protection Regulation

We are committed to keeping your personal data safe. 

Our focus on respecting your privacy and safeguarding your personal data is as strong as ever. We have updated our privacy notices to reflect the new and strengthened rights in relation to your personal data, and the legal grounds for using it. 

We are committed to: 

  • Keeping your data safe 
  • Giving you control and flexibility 
  • Providing useful and timely information 
  • Keeping you in control 

We are committed to respecting your privacy and safeguarding your personal data. 

If we are required by law to share your data with other organisations, such as the government, we do so securely and we don’t share more than necessary. When we ask other companies to process data on our behalf, we will always make sure they follow similarly high standards. Sometimes we use data to support government initiatives, but any reports that we publish will keep information in anonymity. 

We use your data to ensure we process your transactions safely and securely. It can also help us personalise your experience and develop new services that we you might find useful. Data can also help us focus on the needs of individuals – we take extra care when dealing with vulnerable customers, and we never send marketing material to children. 

Whether it is to deliver products and services to you and others, or to follow legal requirements, we’ll always be clear and open with you about how and why we’re using your data. And if you need more detail, we will always keep our privacy notices where you can easily find them. 

Sharing some personal data with us is essential for you to be able to use our services securely. For example, it means we can quickly get in touch with you if we think there’s fraud on your account. Knowing more about our customers also means we have been able to help them out and provide extra support during difficult times, such as after a major incident or during the collapse of a large employer. We can also help you interact with other organizations – our Identity Service verifies you so you can access government services such as tax self-assessment securely. 

Your personal data helps us to develop new ways to support communities, such as through our Local Insights reports, which can help you find out more about your local community, or other areas of the world you may be interested in. 

You have trusted us with your data, and in return we will give you the control you need. You can decide how we contact you with offers of products and services or information we think you may be interested in. 

To read more about the GDPR, please visit the European Commissioner’s Office website.